Withdrawal Request

If you wish to exercise your consumer right of withdrawal or enquire about cancelling an order, please complete the form below.

Please include the following information in your message:

• Order number

• Date the order was received

• Product(s) concerned

• Whether you are requesting cancellation, withdrawal, replacement, or refund

• Any relevant photographs (if reporting damage)

Please note that certain products, including live plants and other perishable goods, may be exempt from the right of withdrawal under applicable consumer protection legislation.

We will review your request and respond as soon as possible.